Parent FAQs

No. GiGi's PlayHub is an activity and event center. We offer parent-attended indoor play, a structured Sensory Enrichment Program (an enrichment experience, not daycare or therapy), birthday parties, and special events. We do not provide licensed childcare services.

Parent-attended play is best suited for children ages 1–10. The Sensory Enrichment Program is designed for ages 3–6. Some activities or events may be tailored to specific age groups.

No. GiGi's PlayHub does not provide meals, naps, or custodial supervision. Families are responsible for their children outside of scheduled sessions.

Yes. All Open Play sessions are parent-attended. Parents or guardians must remain onsite for the duration of the session.

No, parents must remain on the premises.

Early Bird Open Play is a 1-hour, weekday morning session designed for younger children. It is parent-attended, cannot be extended, and cannot be combined with standard Open Play sessions.

Yes. Children with sensory needs are welcome at every Open Play session. The space is designed to be calm and inclusive, and our team is happy to suggest a quieter time of day if that suits your child better.

Organized activities are parent-attended activity sessions from the monthly calendar, such as Little Chefs, STEM, Wiggle Wednesdays, or Story Time. They are optional, scheduled, and not childcare. Our structured Sensory Enrichment Program for ages 3–6 is a separate weekly enrollment.

Yes. To maintain a flexible, enrichment-based model, children may participate in up to 8 total activity hours per week.

Yes. Activity hours reset weekly on Sunday at 11:59 PM.

No. All memberships are month-to-month, with no long-term contracts. You may pause or cancel at any time.

Card payments only — no cash accepted. We accept all major credit and debit cards onsite and online.

Yes. Grip socks are required in play areas for safety. Families may bring their own or purchase them at check-in.

No. Late-evening and weekend events are special, time-limited recreational events and are not childcare services. Participation counts toward weekly activity limits when applicable.

Sessions have fixed start and end times. Late arrivals or overstays may result in reduced play time or additional charges to maintain fairness and safety.